Fujitsu CardMinder Scanner User Manual


 
7
CardMinder for ScanSnap! User’s Guide 36
Chapter7
Troubleshooting
This chapter describes the troubleshooting.
No Phenomena Please confirm,
1 Scanning does not
start
Please confirm following items
Is ScanSnap! driver installed correctly?
Refer to Getting Started of ScanSnap!, and install the
ScanSnap! driver correctly.
Is the icon of ScanSnap! in task bar looks like ?
If so, set ScanSnap! Monitor by referring ScanSnap!
Operator’s Guide, so that the icon of ScanSnap! Monitor
becomes .
Is the window, [ScanSnap! Monitor...] open? (See Chapter
3. Step 2)
Scanning is disabled when the window, [ScanSnap!
Monitor...] is open. Close the window.
Is the scanner supported by ScanSnap!?
CardMinder does not support the scanning by other
scanners than specified by ScanSnap!.
2 Scanned image of
the business card
is not displayed in
window.
Is the business card scanned with front side up? The side
which has the name printed (Front side) should be set down-
ward facing ADF paper chute.
3 The image is
scanned, however
Full Name or
Company etc. does
not appear or
incorrectly appear
in Main window.
Review and confirm the following items.
Is the image of the characters aligned horizontally? If not,
correct the direction of the image by pressing , and
press in a toolbar.
Are front side and back side image switched?
The name should appear on front. Swap front and back
side image by clicking , and pressing in a
toolbar. (See Section 1.4 for button functions)
Otherwise, try the recognition again by referring Chapter 5.