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■ Installation or PC connection issues
• Trouble of connection to your PC
• Feed system trouble
• Imaging system trouble
• Others
Item Findings
OS
Displayed error message
Interface (Example) SCSI interface
Interface controllers (Example) made by Adaptec SCSI Card
2940AU
Item Findings
Document type
Main purpose of use
Last cleaning date
Last consumables replacement
date
Operator panel status at trouble
Item Findings
Type and version of scanner
driver
Type of interface controller (Example) made by Adaptec SCSI Card
2940AU
OS (Windows
®
)
Application software (Example) ScandAll 21, Acrobat
Item Findings
Can both the original document
and the scanned image be sent to
us by e-mail or Fax?