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The rear side of the document appears
in the scanned image when scanning a
double-sided document (noise of back
side image).
Is the "Setting for text only document."
check box cleared at [Option...] on the
[Scanning] tab in the "Scan and Save
Settings" window?
Select the "Setting for text only document."
check box. (Available only in color mode)
which makes characters, lines and contrasts
appear sharp and clear, and the noise of the
backside image is eliminated. Please note
that you can use this mode also for
documents including photos and
illustrations. However the contrasts and
colors might be affected.
Scanned images are not displayed on
the screen (when “Allow automatic
blank page removal" is enabled).
When "Allow automatic blank page
removal" is enabled, almost blank
documents with only a few characters may
be accidentally recognized as blank pages
and removed from scanned image data.
Right click "ScanSnap Manager" icon on
the task bar, select [Setting...] - [Scanning]
tab and click the [Option...] button. Then
clear the "Allow automatic blank page
removal" check box.
Are the documents fed into the ADF skewed
more than +-5 degrees?
The "Allow automatic image deskew"
function can correct skewed images up to
+-5 degrees. Load the document onto the
scanner so that the document skew does not
exceed this limit.
If it does not improve even after you have
tried this method, clear the check box for
"Allow automatic image deskew" on
[Option] of the [Scanning] tab of [Scan and
Save Settings].
Scanned images are skewed (when
"Allow automatic image deskew" is
enabled).
Depending on the contents of document, the
automatic image deskew may not work
properly.
Refer to Operator’s Guide section 3.4.
The orientation of scanned documents
is not displayed correctly (when
“Allow automatic image rotation” is
enabled).
Depending on the contents of document, the
automatic image rotation may not work
properly.
Refer to Operator’s Guide section 3.4
*1) For Windows XP, From "Device Manager", right click on computer name an perform “Scan for hardware changes".
*2) Confirm that PC and ScanSnap are powered on and connected properly.
- From Device Manager, check if ScanSnap is recognized as unknown device. If so, delete it from [Control Panel] - [System].
- Close ScanSnap Manager
- Go to [Control Panel] - select [Add or remove Programs] and uninstall ScanSnap Manager and ScanSnap Organizer. (Refer to
Operator’s Guide section 4.1.)
- Before restarting your PC, remove the following folders and files.
When you delete the following folders and files, pay extra attention not to remove any other folders or files, since this
will affect your system environment.
For Windows 2000, Windows XP:
Delete the folder ScanSnap under:
c:\Documents and Settings\<User name>\Application Data\PFU\
Delete the folder Driver under:
c:\Program Files\PFU\ScanSnap\
For Windows 98, ME:
Delete the folder Driver under:
c:\Program Files\PFU\ScanSnap\
After you have removed the above given folders, please confirm if the files
- fi5110e.INT
- fi5110e.PNF