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Wireless LAN User’s Guide
TROUBLESHOOTING
This section contains troubleshooting information, including causes and actions, for problems you may find while using
this device.
Troubleshooting Table
Problem Possible Cause Possible Solution
An exclamation mark
(!) or cross (x) is
attached to [Intersil
PRISM Wireless LAN
PCI Card].
A failure to
recognize the device.
Restart the computer.
A failure in installing
the driver.
Restart the computer.
Other computers are
not displayed when
the [Network
Computer] icon is
double-clicked.
The network has not
been set up correctly.
Check the setting for the protocol, workgroup, and sharing.
To check this, you need a different procedure, depending upon the
operating system that you use. Refer to the appropriate section of
this chapter.
It takes time before
the network is
searched and the
computer connected
is displayed.
Perform the following steps to search for the computer.
■
Click [Start] -> [Search] -> [Other Computers].
■
Enter the computer name that you are connecting to in [Name],
and click [Search].
■
Double-click the icon of the computer that has been searched.
A failure in installing
the driver.
Make sure that the driver is correctly installed.
The TCP/IP protocol
is not installed, or,
the IP address is not
set correctly.
Make sure that the TCP/IP protocol is installed. To check this, you
need a different procedure, depending on the operating system that
you use. Refer to the appropriate section of this manual.
The TCP/IP protocol
is not installed, or,
the IP address is not
set correctly.
If the TCP/IP protocol is installed, do the following to check the IP
address:
1. Windows 2000:
Click [Start] -> [Programs] -> [Accessories] -> [Command
Prompt].
Windows XP:
Click [Start] -> [All Programs] -> [Accessories] ->
[Command Prompt].
2. Enter “IPCONFIG” command, and press [Enter].
(If your hard disk is C drive, enter
C:\>ipconfig)
Check that the IP address is correctly displayed under the IP Address.
Example:
IP address: 10.0.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
No communication
due to poor radio
signal.
Shorten the distance between computers or remove visible obstacles
between them, and retry the connection.
Alb_UG.book Page 55 Friday, November 1, 2002 4:22 PM