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Troubleshooting
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To run modem diagnostics in Windows XP:
1 Close all open programs.
2 Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click
Printers and Other
Hardware
.
3 Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.
4 Click your modem, then click Properties. The Modem Properties dialog
box opens.
5 Click the Diagnostic tab, then click Query Modem. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
To run modem diagnostics in Windows 2000:
1 Close all open programs.
2 Click Start, Settings, then click Control Panel. The Control Panel
window opens.
3 Double-click the Modems icon. The Modems Properties window opens.
4 Click the Diagnostic tab, click the COM port next to the name of the
modem, then click
More Info. The Modem Info dialog box opens. If
information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box , then click
the arrow.