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80 Troubleshooting
CD drive problems
An audio CD produces no sound.
Probable cause Solution
The CD is loaded incorrectly Make sure the label is facing up, then try again.
The speakers are not
connected
Make sure the speaker cables are connected
properly and securely.
The speaker volume is turned
down
Check the volume control and turn it up if
necessary.
The speakers may be muted
through the Multimedia
volume control
Make sure mute controls are turned off. To
make sure mute is turned off:
In Windows XP, click Start, then select
Control Panel. Click Sounds, Speech, and
Audio Devices, then Adjust the system
volume. Make sure that the Mute check box
is not selected.
In Windows Me, Windows 2000, Windows 98,
and Windows NT, double-click the speaker
icon in the lower right corner of the taskbar and
make sure that the Master Out, CD Audio,
MIDI, Digital, and Wave Mute check boxes are
not selected.
The speakers may be faulty Connect a set of headphones to the line out
jack to test the output. If they work, replace the
speakers.
The sound card may not be
installed correctly
Open the computer, then reseat the sound
card. Make sure the cables are connected
properly. Some computers do not have sound
cards because sound capabilities are built into
the system board.
The CD drive audio cable
may be installed incorrectly
Open the computer and make sure the cables
are connected properly. Some computers do
not have sound cards because sound
capabilities are built into the system board.