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Troubleshooting
www.gateway.com
■ Open the computer case and make sure that the cables are connected
correctly to the hard drive and the system board. For more information
about connecting the hard drive cables, see “Adding or replacing a hard
drive” on page 100.
■ If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk” or “disk error” error message
■ Eject the diskette from the diskette drive, then press ENTER.
The computer does not recognize an IDE drive
■ Make sure that the IDE connectors are enabled in the BIOS Setup utility.
To enter the BIOS Setup utility, restart your computer, then press and hold
F1 while your computer restarts.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
■ Open the computer case and make sure that the IDE cable is connected
to the system board IDE connector and the hard drive connector. For more
information, see “Adding or replacing a hard drive” on page 100.
The computer does not recognize a SCSI drive
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
■ Open the computer case and reseat the drive controller. Also make sure
that the controller and power cables are connected to the drive. For more
information, see “Adding or replacing a hard drive” on page 100.
■ Make sure that the last device on the SCSI cable is correctly terminated.
For more information about SCSI device configurations, see the hard drive
documentation or download the documentation from the Gateway Web
site.
■ Change the drive’s SCSI address to one that is not being used by your
computer. For more information about SCSI device configurations, see your
drive documentation.