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Chapter 9: Troubleshooting
www.gateway.com
4 Click to select your modem, then click Properties. The Modem
Properties dialog box opens.
5 Click the Diagnostic tab, then click Query Modem. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
To run modem diagnostics in Windows 2000:
1 Close all open programs.
2 Click Start, Settings, then click Control Panel. The Control Panel
window opens.
3 Double-click the Modems icon. The Modems Properties dialog box
opens.
4 Click the Diagnostic tab, click the COM port next to the name of
the modem, then click
More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
■ Open your computer and reseat the modem. For more information, see
“Adding or replacing add-in cards” on page 103.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box , then click
the arrow.