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Chapter 16: Troubleshooting
www.gateway.com
■ The condition of the Internet computers to which you connect and
the number of users accessing those computers
■ The complexity of graphics and multimedia on Web pages
■ Having multiple Web browsers open, performing multiple downloads, and
having multiple programs open on your notebook
People are sending you e-mail messages, but you have not received
any mail
■ Click the receive button in your e-mail program.
■ Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP for technical support.
Keyboard
The external keyboard does not work
■ Make sure that the keyboard cable is plugged in correctly.
■ Remove all extension cables and switchboxes.
■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the keys.
■ Try a keyboard that you know works to make sure that the keyboard port
works.
■ If you spilled liquid in the keyboard, turn off your notebook and unplug
the keyboard. Clean the keyboard and turn it upside down to drain it. Let
the keyboard dry before using it again. If the keyboard does not work after
it dries, you may need to replace it.
A keyboard character keeps repeating or you see a “Keyboard stuck”
or “Key failure” error message
■ Make sure that nothing is resting on the keyboard.
■ Make sure that a key is not stuck. Press each key to loosen a key that might
be stuck, then restart your notebook.