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TABLE OF CONTENTS
GXP2020 USER MANUAL
WELCOME....................................................................................................................................................4
INSTALLATION............................................................................................................................................5
EQUIPMENT PACKAGING ...............................................................................................................................5
CONNECTING YOUR PHONE ..........................................................................................................................5
WALL-MOUNT...............................................................................................................................................6
SAFETY COMPLIANCES .................................................................................................................................7
WARRANTY ..................................................................................................................................................7
PRODUCT OVERVIEW................................................................................................................................8
USING THE GXP2020 SIP ENTERPRISE PHONE...................................................................................10
GETTING FAMILIAR WITH THE LCD...............................................................................................................10
MAKING PHONE CALLS ...............................................................................................................................13
Handset, Speakerphone and Headset Mode........................................................................................13
Multiple SIP Accounts and Lines...........................................................................................................13
Completing Calls ...................................................................................................................................13
Speed Dial.............................................................................................................................................14
Making Calls using IP Addresses..........................................................................................................15
Quick IP Call Mode................................................................................................................................15
ANSWERING PHONE CALLS .........................................................................................................................16
Receiving Calls......................................................................................................................................16
Do Not Disturb.......................................................................................................................................16
PHONE FUNCTIONS DURING A PHONE CALL.................................................................................................16
Call Waiting/ Call Hold...........................................................................................................................16
Mute/delete............................................................................................................................................16
Call Transfer..........................................................................................................................................16
5-Way Conferencing..............................................................................................................................17
Check Voice Messages (Message Waiting Indicator)...........................................................................17
Asterisk Busy Lamp Field......................................................................................................................17
CALL FEATURES.........................................................................................................................................18
CUSTOMIZED LCD SCREEN & XML.............................................................................................................18
XML Phonebook....................................................................................................................................18
Customizable Idle Screen and Soft-buttons..........................................................................................18
CONFIGURATION GUIDE...........................................................................................................................19
CONFIGURATION WITH KEY PAD ..................................................................................................................19
CONFIGURATION WITH WEB BROWSER ........................................................................................................22
Access the Web Configuration Menu....................................................................................................22
Definitions..............................................................................................................................................22
Individual Account Settings ...................................................................................................................27
Saving the Configuration Changes .......................................................................................................29
Rebooting the Phone Remotely ............................................................................................................29
SOFTWARE UPGRADE & CUSTOMIZATION..........................................................................................30
FIRMWARE UPGRADE THROUGH TFTP/HTTP..............................................................................................30
Key Pad Menu.......................................................................................................................................30
Web Configuration Interface .................................................................................................................30
No Local TFTP Server...........................................................................................................................30
CONFIGURATION FILE DOWNLOAD...............................................................................................................31
Managing Firmware and Configuration File Download.........................................................................31
RESTORE FACTORY DEFAULT SETTING..............................................................................................32
Grandstream Networks, Inc. GXP–2020 User Manual Page 2 of 32
Firmware 1.1.4.3 Last Updated: 06/2007