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What must you do?
If you are having trouble with a product, before seeking limited warranty service, rst follow the troubleshooting
procedures that HGST or your reseller provides.
To obtain limited warranty service, you must rst obtain a Return Materials Authorization (RMA) and ship-to ad-
dress by contacting G-Technology at http://www.g-technology.com/support. Please follow the instructions
found on the website. You must return the covered hard disk drive using approved packaging to our logistics
center. You must pay any associated transportation charges, duties and insurance in shipping the drive to our
logistics center. You should remove all personal information from the product prior to its return.
What will HGST do?
HGST will replace the drive with a functionally equivalent replacement product, transportation prepaid. HGST
may replace your product with a product that was previously used, repaired and tested to meet HGST specica-
tions. You receive tile to the replaced product at delivery to carrier at HGST shipping point. You are responsible
for importation of the replaced product, if applicable. HGST will not return the original drive to consumers;
therefore, the consumer is responsible for moving data to another media before returning. Data Recovery is not
covered under this warranty and is not part of the warranty returns process. HGST warrants that the replaced
products are covered for the remainder of the original product warranty or 90 days, whichever is greater.
How is our liability limited?
HGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOL-
LOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH
AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR
INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAV-
INGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY,
INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM JURISDICTION TO JURISDICTION.