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Service/Technical Assistance 5–5
The following information is required to process an RMA for the product and should be
available for the Service Representative. It is located on the manufacturers label attached
to the box the SCANTEAM 3700 was shipped in.
Model Number
Serial Number
Date of Manufacture
Note: The Welch Allyn Customer Service Group cannot accept materials that are returned
without an RMA number.
When out of warranty service is required the Customer Service Representative will
request a Purchase Order Number in the amount of the “not to exceed” price for repair.
However, customers will be billed only for the actual service costs.
5.4 SCANTEAM 3700 Removal/Replacement
The application intention of the 3700 makes it a component of the host controlled
instrument. Power to the host system must be turned off before removing the 3700
Machine Mount CCD. Removing the 3700 involves reversing the steps that you
followed during installation (Chapter 3).
Caution: Some circuits in the 3700 Machine Mount CCD are sensitive to electrostatic
discharge. Be sure you are properly grounded before removing the 3700 from the
host system.
Note: Set the host instrument power switch to the “OFF” position.
Step 1: Disconnect the data communications/power cable between the 3700 Machine
Mount CCD and the host system (see Chapter 2, Figure 2.2 for the exact
location of the port on the 3700).
Step 2: Using a screwdriver, remove the mounting screws, if applicable, from the 3700
Machine Mount CCD.
Step 3: Remove the 3700 Machine Mount CCD and place it immediately into an
antistatic container or an antistatic bag.
This completes the 3700 Machine Mount CCD removal procedure. For replacement
vinstructions, please follow the set–up and installation procedures in Chapter 3.