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Symptom Possible solution
Cannot connect to
the Internet.
For Windows 7:
1. Tap the Start button, tap Control Panel, tap Action Center, and then tap
Troubleshooting.
2. Under Network and Internet, tap Connect to the Internet.
Verify that you are using the proper cables for your Internet connection type. Your computer
might have an Ethernet network adapter (also called a network interface card, or NIC). The
network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not plug a network cable into a
telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1. Tap the Start button, tap Control Panel, tap Network and Internet, and then
tap Network and Sharing Center.
2. In the Network and Sharing Center window, tap Set up a connection or network
to open the wizard, and then follow the onscreen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the
antenna is internal, try to move the computer.
Try to connect again later, or contact your ISP for assistance.
22 Chapter 4 Troubleshooting and maintenance
Getting Started