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– Click Add/Remove (or Change, depending on your version of
Windows).
– Follow the instructions on the computer screen, and then click Repair.
● Install the scanner on another computer. This helps determine if the issue is
related to the computer or to the scanner.
Transparent materials adapter (TMA) issues
Use this section to help resolve issues that might occur when scanning 35 mm
slides and negatives from the transparent materials adapter (TMA).
Transparent materials adapter does not work at all
The TMA adapter cable might not be connected correctly. Ensure that the adapter
cable is connected securely from the TMA to the TMA port on the back of the
scanner.
Cannot select slides or negatives in the What are you scanning? dialog box
After each step, start a scan to see if the scanner is working. If not, proceed with
the next step.
● The TMA adapter cable might not be connected correctly. Ensure that the
adapter cable is connected securely to the TMA port on the scanner.
● If the TMA was connected while the HP Scanning software was running,
restart the software. This enables the software to detect the adapter.
● You previously may have selected Do not ask me again in the What are you
scanning? dialog box, which means that the What are you scanning?
dialog box is bypassed. To reset the dialog box so that it appears, complete
the following steps:
– From the HP Director, click Settings.
– Click Scan Picture Settings.
– Click the Preferences tab.
– Select Prompt for originals, slides or negatives when the TMA is
attached.
No light or only dim light is visible in the TMA
After each step, start a scan to see if the scanner is working. If not, proceed with
the next step.
● Make sure the transparent materials adapter (TMA) is connected to the
scanner.
● Ensure that Slides from a Transparent Materials Adapter or Negatives
from a Transparent Materials Adapter is selected in the Scan Picture
dialog box. If these two options are unavailable, restart the software while the
TMA is connected to the scanner.
Chapter 2
16 HP Scanjet 3770 digital flatbed scanner