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● The bulb in the adapter might not be working. Press the Scan button ( ),
and then select Slides or Negatives and look for illumination. If the bulb is
broken, service is required. See Customer support.
● The adapter has a short warm-up mode. Wait a few seconds to see if the
light turns on. For the best scanning quality, let the adapter light warm up for
at least 30 seconds.
Resolve issues with slides or negatives
Use this section to help resolve issues with 35 mm slides or 35 mm negatives
scanned from the transparent materials adapter (TMA).
The image cannot be enlarged
You might have selected Zoom in instead of Resize. Zoom in changes only the
view on the screen. Use Resize to change the size of the scanned image. For
more information, see the HP Image Zone software Help.
Incorrect colors print, or the image is too light or dark
● A final scan area might not have been selected. The software might be setting
the exposure for the entire area instead of the final scan area. Select and drag
the handles around the selection area you want for the final scan area.
● The settings for transparent materials are reversed. Select Slides from TMA
for slides or Negatives from TMA for negatives.
● Ensure that the TMA windows are not blocked or dirty.
The scanned image shows a colored tint, usually pink
The image was probably scanned without using the adapter. To review the steps
for scanning 35 mm slides or negatives, see Scan slides and negatives.
Dots or streaks appear in the scanned image
● Check the original slide or negative for damage or debris.
● Clean the scanner glass.
● Clean the adapter windows using a slightly damp, soft cloth.
Scanned images are dark
● Check to see if the adapter light is on before you click Scan or Accept.
● The bulb in the adapter might be broken or not working. If the bulb is broken,
service is required.
Scanned image is black even though the adapter light is on
● From the Basic menu in the HP Image Zone software, click Lighten/Darken.
● Ensure that the adapter windows are not blocked or dirty.
Troubleshooting
User's Manual 17