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Pop-Out Mouse Problems (continued)
C
Clean boot:
Ctrl Alt Del,
press F5 when
starting
Run OB
diagnostic
program
Does mouse
pass all tests?
Remove mouse
from OB base
unit, examine
mouse, and
reinsert
Run OB
diagnostic
program
Does mouse
pass all tests?
Boot normally to
Windows
OB mouse
operates
correctly?
Done
Done: Suspect
software problem
Can you put
suspect mouse in
known good OB?
Suspect mouse
works in known
good OB?
Put known good
OB mouse in
suspect base
unit
Known good
mouse works?
Suspect bad
mouse.
Replace mouse.
Have customer
call back if
problem not
solved.
Done
Done: Suspect bad
OB base unit
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No