Filter
Top Products
43
IR Port Problems
Start: Problem with
infrared (IR) port
Problem with
Laplink Remote?
Yes
Physical
inspection:
IR port not
covered?
Painted over?
Obscured?
No
Troubleshoot
Laplink Remote
Ensure
operating
distance within
specification (1
meter or less)
Ensure
operating
environment OK:
Not next to
bright or
oscillating light?
Clean boot:
Ctrl Alt Del,
press F5 during
boot
Run OB self-test
Run IR self-test
in proper
environment
IR self-test
OK?
Done: Suspect
software problem
Move OB to
different desk,
room
Run IR self-test
in proper
environment
IR self-test
OK?
Done: Suspect bad
OB base unit
Done: Suspect no
problem or software
problem
Yes
Yes
No
No