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3 Troubleshooting Your PC
If Your PC Has a Software Problem
If Your PC Has a Software Problem
If You Have Forgotten Your Password
❒ If you forget the User Password, but not the Administrator password,
carry out the following procedure:
1 Switch off the PC.
2 Restart the PC. If the keyboard is locked, enter the administrator
password.
3 Wait for
F2=Setup to be displayed.
4 Press to start Setup.
5 Enter the Administrator Password to access the Security/User
Password menu.
6 Move to the User Password field and set a new User Password. This
will replace the old password which you had forgotten.
7 Press to save the new Password and exit Setup.
❒ If you forget both the User Password and the Administrator
Password:
1 Switch off the PC.
2 Remove the computer’s cover.
3 Set switch 5 on the system board switch block to CLOSED.
4 Switch on the PC and allow it to complete its startup routine.
The message “Passwords have been cleared, power-off
your PC and set switch 5 to open position before
restarting” will be displayed.
5 Switch off the computer.
6 Reset switch 5 to OPEN.
7 Replace the computer’s cover.
8 Switch on the PC and allow it to complete its startup routine.
9 After the Power-On Self-Test has completed, press when
prompted to use Setup.
10 Set new User and System Administrator Passwords.
11 Press to save the new passwords and exit Setup.