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4 Hewlett Packard Support and Information Services
HP Support Services
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HP Support Services
Hewlett-Packard provides a three year hardware warranty which
includes on-site service during the first year after purchase, and a
return service during the second and third years after purchase. This
warranty coverage will apply from the nearest HP or HP authorized
service outlet.
HP telephone support for your Vectra PC is available during the first
year of your hardware warranty. This service will also provide technical
assistance with the basic configuration and setup of your Vectra PC and
for the bundled or pre-loaded operating system.
Lifeline Telephone support is available during the second and third
years of hardware warranty, via the Lifeline program, which is a fee-
based service.
HP does NOT provide support for Vectra PCs configured as network
servers. We recommend HP NetServers for your network server
requirements.
NOTE Reloading the software bundled or pre-loaded on your PC is not covered
by the HP three-year warranty.
For your bundled application, HP recommends that you keep the
master CD-ROM.
Your HP authorized reseller offers various service contracts which can
be tailored to your particular support needs.