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78 Solving Problems
Solving Problems with the Remote
Control
The projector doesn’t respond to remote control commands.
■ The remote control’s batteries may not be installed correctly or
may be low on power. To change the batteries, see page 28.
■ Make sure you are within about 20 feet (6 meters) of the projector
and within range of the projector’s front or back sensor
(approximately 30° to the left or right and 15° above or below).
■ Dim the room lights and turn off any fluorescent lights. Make
sure the projector is not in direct sunlight. Strong lighting,
especially fluorescent lights, may affect the projector’s infrared
receivers. Also, turn off any nearby equipment that emits infrared
energy, such as a radiant room heater.
Where To Get Help
Epson provides technical assistance through electronic support
services 24 hours a day, as listed in the following table.
Service Access
World Wide
Web
From the Internet, you can reach Epson’s product support
page at http://support.epson.com. After selecting your
product, you can access troubleshooting information,
download product documentation, and receive technical
advice through e-mail.
Presenters
Online
Access tips, templates, and training for developing
successful presentations at
http://www.presentersonline.com
Montreal User's Guide.book Page 78 Tuesday, April 19, 2005 11:27 AM