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HP fraud hotline ............................................................................................................... 207
Print cartridge storage ..................................................................................................... 207
Print cartridge life expectancy .......................................................................................... 208
Check the print cartridge life ............................................................................................ 208
On the MFP control panel ............................................................................... 208
In the embedded Web server .......................................................................... 208
Through HP Easy Printer Care software ......................................................... 208
Through HP Web Jetadmin ............................................................................. 208
15 Maintenance
Replace supplies .............................................................................................................................. 210
Locate supplies ................................................................................................................ 210
Supply replacement guidelines ........................................................................................ 210
Approximate replacement intervals for supplies .............................................................. 210
Change print cartridges ................................................................................................... 211
Clean the MFP ................................................................................................................................. 212
Clean the outside of the MFP .......................................................................................... 212
Clean the touchscreen ..................................................................................................... 212
Clean the scanner glass .................................................................................................. 212
Cleaning the ADF delivery system ................................................................................... 213
Clean the ADF delivery system ....................................................................... 213
Clean the ADF rollers ...................................................................................... 214
Clean the mylar strip ........................................................................................................ 217
ADF maintenance kit ........................................................................................................................ 219
Calibrate the scanner ....................................................................................................................... 220
16 Problem solving
Solving general problems ................................................................................................................. 222
Troubleshooting checklist ................................................................................................ 222
Determining MFP problems .............................................................................................................. 224
Control-panel message types ........................................................................................................... 225
Control-panel messages .................................................................................................................. 226
Jams ................................................................................................................................................. 239
Jam recovery ................................................................................................................... 240
Clear jams behind the right covers .................................................................................. 241
Clear jams in tray 1 .......................................................................................................... 246
Clear jams in tray 2, 3, or 4 .............................................................................................. 246
Clear jams in the stapler/stacker ..................................................................................... 248
Clear staple jams ............................................................................................................. 249
Clear jams in the 3-bin mailbox ....................................................................................... 250
Clear jams in the output accessory bridge ....................................................................... 253
Clear jams in the ADF ...................................................................................................... 254
Media-handling problems ................................................................................................................. 256
Printer feeds multiple sheets ........................................................................................... 256
Printer feeds incorrect page size ..................................................................................... 256
Printer pulls from incorrect tray ........................................................................................ 256
Media does not feed automatically .................................................................................. 257
Media does not feed from tray 2, 3, or 4 .......................................................................... 257
Transparencies or glossy paper will not feed .................................................................. 258
Envelopes jam or will not feed in the MFP ....................................................................... 258
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