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White areas on page
Defect description
White areas (dropouts) appear on the page.
Possible causes
Operating environment or media in use does not meet HP specifications.
Troubleshooting and suggestions
1. Make sure that the environmental specifications for the device are being met.
2. Make sure that type and quality of the media you are using meet HP specifications.
3. Make sure that the media you are using does not have any wrinkles or dents from handling, and
that the media is not contaminated with visible fingerprints or other foreign substances.
4. Make sure that the media type and size for the tray are set correctly in the control panel for the
media that you are using.
276 Chapter 16 Problem solving ENWW