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Incorrect shade
Table 16-3 Incorrect shade
cause and solution
Cause Solution
The media does not meet the specifications for this MFP. Use media that meets HP media specifications.
You are operating the MFP in excessively humid conditions. Verify that the MFP’s environment is within humidity
specifications.
Missing color
Table 16-4 Missing color
cause and solution
Cause
Solution
Defective HP print cartridge. Replace the cartridge.
A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge.
Cartridge error
Table 16-5 Inconsistent colors after installing a print cartridge
cause and solution
Cause Solution
Another print cartridge might be low. Check the supplies gauge on the control panel or print a
supplies status page.
Print cartridges might be improperly installed. Verify that each print cartridge is installed properly.
A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge.
Color match error
Table 16-6 Printed colors do not match screen colors
cause and solution
Cause
Solution
Extremely light screen colors are not being printed. The software program might interpret extremely light colors as
white. If so, avoid using extremely light colors.
Extremely dark screen colors are being printed in black. The software program might interpret extremely dark colors as
black. If so, avoid using extremely dark colors.
The colors on the computer screen differ from the MFP output. On the printer driver’s Color Control tab, select Screen
Match.
264 Chapter 16 Problem solving ENWW