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Appendix B Troubleshooting ........................................................................................................................ 105
Troubleshooting resources ............................................................................................................... 105
Resolving issues .............................................................................................................................. 105
The computer is unable to start up .................................................................................. 105
The computer screen is blank .......................................................................................... 106
Software is functioning abnormally .................................................................................. 106
The computer is on but not responding ........................................................................... 106
The computer is unusually warm ..................................................................................... 106
An external device is not working .................................................................................... 107
The wireless network connection is not working .............................................................. 107
The optical disc tray does not open for removal of a CD or DVD .................................... 108
The computer does not detect the optical drive ............................................................... 109
A disc does not play ......................................................................................................... 109
A movie is not visible on an external display ................................................................... 109
The process of burning a disc does not begin, or it stops before completion .................. 110
Appendix C Electrostatic discharge ............................................................................................................ 111
Index ................................................................................................................................................................. 112
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