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Using the Windows recovery tools
To recover information you previously backed up:
▲ From the Start screen, type help, and then select Help and Support.
To recover your information using Startup Repair, follow these steps:
CAUTION: Using Startup Repair will completely erase and reformat the hard drive. For additional
information, go to Help and Support. From the Start screen, type help, and then select Help and
Support.
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type
computer, and then select Computer.
To check for the HP Recovery partition, from the Start screen, type windows, and then click
Windows Explorer.
– or –
From the Start screen, type computer, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover
your operating system and programs using the Windows 8 operating system media and the
Driver Recovery media (both purchased separately). For additional information, see
Using
Windows 8 operating system media (purchased separately) on page 91.
3. If the Windows partition and the HP Recovery partition are listed, restart the computer. To open
the Windows Recovery Environment (WinRE), press and hold shift while clicking restart.
NOTE: If the computer fails to boot to Windows after several attempts, the system will boot to
the Windows Recovery Environment by default.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support. From the Start screen, type help, and then select Help
and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
you have created and any software installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the
factory. Software not installed at the factory must be reinstalled.
90 Chapter 11 Backup and recovery