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C–6 437963-001 Service Reference Guide, dc5750
POST Error Messages
1720 -S M AR T H a rd
Drive Detects Imminent
Failure
Hard drive is about to
fail. (Some hard drives
have a firmware patch
that will fix an erroneous
error message.)
1. Determine if hard drive is giving
correct error message. Enter
Computer Setup and run the Drive
Protection System test under
Storage > DPS Self-test.
2. Apply firmware patch if applicable
(available at www.hp.com/support).
3. Back up contents and replace hard
drive.
1796-SATA Cabling
Error
One or more SATA
devices are improperly
attached. For optimal
performance, the SATA 0
and SATA 1 connectors
must be used before
SATA 2 and SATA 3.
Ensure SATA connectors are used in
ascending order. For one device, use
SATA 0. For two devices, use SATA 0
and SATA 1. For three devices, use SATA
0, SATA1, and SATA 2.
1797- SATA Dr ive lo ck i s
not supported in RAID
mode.
Drivelock is enabled on
one or more SATA hard
drives, and they cannot
be accessed while the
system is configured for
RAID mode.
Either remove the Drivelocked SATA
device or disable the Drivelock feature.
To disable the Drivelock feature, enter
Computer Setup, change Storage >
Storage Options > SATA
Emulation to IDE, and select File >
Save Changes and Exit. Reenter
Computer Setup and select Security >
Drivelock. For each listed
Drivelock-capable SATA device, ensure
Drivelock is Disabled. Lastly, change
Storage > Storage Options >
SATA Emulation back to RAID and
select File > Save Changes and
Exit.
1801- Micro co de Pat ch
Error
Processor not supported
by ROM BIOS.
1. Upgrade BIOS to proper version.
2. Change the processor.
Invalid Electronic Serial
Number.
Electronic serial number
has become corrupted.
1. Run Computer Setup. If Setup
already has data in the field or will
not allow the serial number to be
entered, download from
http://www.hp.com and run
SP5572.EXE (SNZERO.EXE).
2. Run Computer Setup and try to enter
serial number under Security, System
ID, then save changes.
POST Error Messages (Continued)
Screen Message Probable Cause Recommended Action