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Service Reference Guide, dc5750 437963-001 D–35
Troubleshooting Without Diagnostics
Internet takes too long to
download Web sites.
Modem is not set up
properly.
Verify that the correct modem speed
and COM port are selected.
For Windows XP
1. Se l e c t Start > Control
Panel.
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. Un d e r Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
Windows 2000
1. Se l e c t Start > Settings >
Control Panel.
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port the
modem uses, then click
Properties.
7. Un d e r Device status, verify
that the modem is working
properly.
Solving Internet Access Problems (Continued)
Problem Cause Solution