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Using the Windows recovery tools ................................................................................... 102
Using f11 recovery tools .................................................................................................. 102
Using Windows 8 operating system media (purchased separately) ................................ 103
Using Windows Refresh for quick and easy recovery ..................................................... 103
Remove everything and reinstall Windows ...................................................................... 104
Using HP Software Setup ................................................................................................ 105
12 Computer Setup (BIOS) and Advanced System Diagnostics ............................................................... 106
Using Computer Setup ..................................................................................................................... 106
Starting Computer Setup ................................................................................................. 106
Navigating and selecting in Computer Setup ................................................................... 106
Restoring factory settings in Computer Setup ................................................................. 107
Updating the BIOS ........................................................................................................... 108
Determining the BIOS version ......................................................................... 108
Downloading a BIOS update ........................................................................... 108
Using Advanced System Diagnostics ............................................................................................... 109
13 Support ...................................................................................................................................................... 111
Contacting support ........................................................................................................................... 111
Labels ............................................................................................................................................... 112
14 Specifications ............................................................................................................................................ 113
Input power ....................................................................................................................................... 114
Operating environment ..................................................................................................................... 115
Appendix A Traveling with the computer .................................................................................................... 116
Appendix B Troubleshooting ........................................................................................................................ 118
Troubleshooting resources ............................................................................................................... 118
Resolving issues .............................................................................................................................. 118
The computer is unable to start up .................................................................................. 118
The computer screen is blank .......................................................................................... 119
Software is functioning abnormally .................................................................................. 119
The computer is on but not responding ........................................................................... 119
The computer is unusually warm ..................................................................................... 119
An external device is not working .................................................................................... 120
The wireless network connection is not working .............................................................. 120
The optical disc tray does not open for removal of a CD or DVD .................................... 120
The computer does not detect the optical drive ............................................................... 122
A disc does not play ......................................................................................................... 122
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