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Scanner has stopped working properly
If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with the
next step.
1. A cable might be loose. Ensure that both the USB cable and power cable are
securely connected.
2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back
on.
3. Restart your computer.
4. A software conflict might exist on your computer. You might need to uninstall and
then reinstall the scanner software.
a. Click Start, click Settings, and then click Control Panel (in Windows XP,
click Start, and then click Control Panel).
b. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select HP Scanjet G4000 series.
c. Click Remove.
d. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select the HP Photosmart software.
e. Click Remove.
5. Reinstall, using the HP Photosmart software CD that came with your scanner. When
you insert the CD, an installation interface launches automatically. Choose the HP
Photosmart software to install.
If the scanner still does not work, visit www.hp.com/support or contact HP Customer
Support.
Additional troubleshooting information
If you have the HP Photosmart software installed, you can use the onscreen Help to solve
other problems with the scanner. To gain access to the Help, double-click the
HP Solution Center icon on your desktop, and then click Help and Support. Under
the Documentation section, click Product Help. The Help system provides information
about the HP Scanjet G4000 series Photo Scanner hardware as well as information about
the HP Photosmart software and HP Scanning software. Also, see Scan
troubleshooting in the general Troubleshooting and support section of the Help.
Scanner operation problems
● Scanner will not turn on
● Scanner does not scan right away
● Buttons appear not to work
● Issues with scanning documents or text (OCR)
● Scanned image is fuzzy
● Scanner is scanning items very slowly
● Scanner glass needs to be cleaned
User Guide 19