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NOTE This information is intended to be an easy-to-read summary of the full HP warranty
statement. To read the full warranty statement, go to
www.hp.com/support/inkjet_warranty
and select your supply.
Is your product covered under warranty?
If you believe your ink supply or printhead is defective, you may return it for a refund or replacement
provided that ALL of the following are true:
●
Ink supply: It is not out of ink.
●
Printhead: It has not exceeded its warranted usage:
●
Black printhead: 530 ml
●
Color printhead: 200 ml
NOTE To determine the volume of ink that has passed through the printhead currently
installed in your printer, see Accumulated ink usage (ml) in the Printhead Status section of
the configuration page. See
Printing a configuration page.
●
Ink supply: It has not been refilled, remanufactured, or otherwise tampered with.
●
Printhead or ink supply: Its "end of warranty" date has not passed. Look at the illustration below
to find the date location for your product.
End of warranty date locations
Date format: YYYYMMDD
Figure 1: New printheads Figure 2: Older printheads Figure 3: Ink supplies
Install-by date
Make sure to install your product before the install-by date printed on the supply package. Installing
before or on the install-by date ensures that you will have at least the following before the end-of-
warranty date:
●
Printhead: one year (subject to accumulated ink usage limit)
●
Ink supply: six months
HP Inkjet supplies - expiration
As ink ages, it loses water. When ink is old enough, it can damage the printheads or other parts of
the printing system. In normal use, most cartridges will run out of ink long before the ink is old
enough to cause damage. However, to prevent any possibility of damage, HP printers that use the
cartridges listed above are designed to stop printing with the cartridges before the ink gets too old.
ENWW Hewlett-Packard limited warranty statement 103