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2. Check the rear-access panel or the duplex unit.
a. Push the button on either side of the rear-access panel or the duplex unit and remove it.
b. Locate any jammed media inside the printer, grasp it with both hands and pull it towards you.
c. If the jam is in the duplex unit, push the buttons in front of the duplex unit and remove the
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the rear-access panel or the duplex unit into the printer.
3. If you cannot locate the jam, raise the output tray, and then check for a jam in the input tray. If
media is jammed in the tray, do the following:
a. Extend the input tray.
ENWW Troubleshooting 87