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Chapter 9—Additional setup information 33
9
Additional setup information
This section provides assistance in resolving installation and configuration issues,
setting fax-header information using the front panel, and adding and removing software.
The standard installation instructions are provided in your Setup Poster. Retain the
poster in case you need to refer to it at a later time.
For comprehensive information, see the fully searchable Onscreen Guide. To access the
guide, go to the Director, click Help, and choose Onscreen Guide.
Microsoft’s plug-and-play messages do not appear
If you installed the HP OfficeJet software first as requested on the Setup Poster and you
are a Windows 95/98/2000/XP user, a series of Microsoft New Hardware Found messages
should have appeared on your screen during software installation. This series of
messages would have ended with the following Congratulations message; if you are a
Windows NT 4.0 user, only this last message should have appeared.
If the Congratulations message did not appear, try the following:
• Make sure that only one cable, parallel or USB, is in use.
NOTE If you are using Windows XP, you must use a USB cable. Parallel cables will not
work.
• If you are using a parallel cable, verify that it is an IEEE 1284 A-B cable.
• If you are using a USB cable with Windows 98 or 2000, verify that the cable is high-
speed (12 Mbps) and does not exceed five meters in length, and verify that the PC
is USB-ready. For more information about determining whether your PC is USB-
ready, see your PC’s documentation or check with the PC’s manufacturer.
• Verify that the cable is securely connected to your HP OfficeJet and directly
connected to the applicable port of your PC. After the cable is connected properly,
turn your HP OfficeJet off and then on again.
• Turn your HP OfficeJet off and then on again, and then restart your PC.
EasOrPrn.book Page 33 Friday, June 28, 2002 3:06 PM