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Manage supplies ................................................................................................................................ 45
Supplies life ....................................................................................................................... 45
Check and order supplies .................................................................................................. 45
Supplies storage guidelines ............................................................................................... 45
Replace and recycle supplies ............................................................................................ 45
Redistribute toner .............................................................................................................. 46
HP policy on non-HP supplies ........................................................................................... 46
Reset the device for non-HP supplies ............................................................... 46
HP anti-counterfeit supplies Web site ................................................................................ 46
Clean the device ................................................................................................................................. 47
Clean the print-cartridge area ............................................................................................ 47
Clean the device paper path .............................................................................................. 49
Change the pickup roller .................................................................................................................... 50
Clean the pickup roller ........................................................................................................................ 53
Change the printer separation pad ..................................................................................................... 54
EconoMode ........................................................................................................................................ 57
7 Problem solving
Problem-solving checklist ................................................................................................................... 60
Step 1: Is the device set up correctly? ............................................................................... 60
Step 2: Is the Ready light on? ............................................................................................ 60
Step 3: Can you print a configuration page? ..................................................................... 60
Step 4: Is the print quality acceptable? .............................................................................. 61
Step 5: Is the device communicating with the computer? .................................................. 61
Step 6: Does the printed page look like you expected? ..................................................... 61
Contact HP support ........................................................................................................... 62
Status-light patterns ........................................................................................................................... 63
Clearing jams ..................................................................................................................................... 66
Typical media jam locations ............................................................................................... 66
Removing a jammed page ................................................................................................. 66
Improve print quality ........................................................................................................................... 69
Light print or faded ............................................................................................................. 69
Toner specks ..................................................................................................................... 69
Dropouts ............................................................................................................................ 69
Vertical lines ...................................................................................................................... 70
Gray background ............................................................................................................... 70
Toner smear ...................................................................................................................... 70
Loose toner ........................................................................................................................ 71
Vertical repetitive defects ................................................................................................... 71
Misformed characters ........................................................................................................ 71
Page skew ......................................................................................................................... 72
Curl or wave ....................................................................................................................... 72
Wrinkles or creases ........................................................................................................... 72
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