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Yes If the configuration page printed, go to Step 4: Is the print
quality acceptable? on page 61
No If no paper came out, see Media problem-solving
on page 73.
If you are unable to resolve the problem,
Contact HP support
on page 62.
Step 4: Is the print quality acceptable?
Yes If the print quality is acceptable, go to Step 5: Is the device
communicating with the computer? on page 61
No If the print quality is poor, see Improve print quality
on page 69.
Verify that the print settings are correct for the media you are
using. See
Supported paper and other media on page 21 for
information on adjusting the settings for various types of
media.
If you are unable to resolve the problem,
Contact HP support
on page 62.
Step 5: Is the device communicating with the computer?
Try printing a document from a software application.
Yes If the document prints, go to Step 6: Does the printed page look
like you expected? on page 61
No If the document does not print, see Printer software problems
on page 76.
If you are using a Macintosh computer, see
Common
Macintosh problems on page 77.
If you are unable to resolve the problem,
Contact HP support
on page 62.
Step 6: Does the printed page look like you expected?
Yes The problem should be resolved. If it is not resolved, Printed
page is different from what appeared on screen
on page 74.
No If you are unable to resolve the problem, Contact HP support
on page 62.
ENWW Problem-solving checklist 61