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Clearing jams
Occasionally, media becomes jammed during a print job. You are notified through the control panel
lights.
The following are some of the causes of jams:
●
The input trays are loaded incorrectly or are too full.
NOTE: When you add new media, always remove all of the media from the input tray and
straighten the entire stack. This helps prevent multiple feeds and reduces media jams.
●
The media does not meet HP specifications.
●
The device might need to be cleaned to remove paper dust and other particles from the paper path.
Loose toner might remain in the device after a media jam. This toner clears up after a few sheets print.
CAUTION: If you get any toner on your clothes, wash them in cold water. Hot water will permanently
set the toner into the fabric.
Typical media jam locations
●
Print cartridge area: See
Removing a jammed page on page 66.
●
Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from the
input tray without tearing the page. If you feel resistance, see
Removing a jammed page
on page 66.
●
Output path: If the page is sticking out of the output bin, see
Removing a jammed page
on page 66.
NOTE: Loose toner might remain in the device after a media jam. This toner clears up after a few
sheets are printed.
Removing a jammed page
CAUTION: Media jams might result in loose toner on the page. If you get any toner on your clothes,
wash them in cold water. Hot water will permanently set the toner into the fabric.
66 Chapter 7 Problem solving ENWW