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The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge. See
Replace
the print cartridge on page 40.
Gray background
●
Make sure that tray 1 is in place.
●
Decrease the print density setting through the embedded
Web server. This decreases the amount of background
shading.
●
Change the media to a lighter basis weight.
●
Check the device environment. Very dry (low humidity)
conditions can increase the amount of background
shading.
●
Install a new HP print cartridge. See
Replace the print
cartridge on page 40.
Toner smear
●
If toner smears appear on the leading edge of the media,
the media guides might be dirty. Wipe the media guides
with a dry, lint-free cloth
●
Check the media type and quality.
●
Try installing a new HP print cartridge. See
Replace the
print cartridge on page 40.
●
The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.
70 Chapter 7 Problem solving ENWW