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Interpret control panel messages
Control panel message types
The control panel messages indicate the current product status or situations that might require action.
Alert and warning messages appear temporarily and might require you to acknowledge the message
by pressing the OK button to resume or by pressing the Cancel
button to cancel the job. With
certain warnings, the job might not complete or the print quality might be affected. If the alert or
warning message is related to printing and the auto-continue feature is on, the product will attempt to
resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Turning off and then turning on the power
might fix the problem. If a critical error persists, the product might require service.
Control panel messages
10.X00Y Supply Error
Description
The memory chip for one of the toner cartridges cannot be read or is missing.
◦
10.0000 = black memory chip error
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10.0001 = cyan memory chip error
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10.0002 = magenta memory chip error
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10.0003 = yellow memory chip error
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10.1000 = black memory chip is missing
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10.1001 = cyan memory chip is missing
◦
10.1002 = magenta memory chip is missing
◦
10.1003 = yellow memory chip is missing
Recommended action
Reinstall the toner cartridge.
Turn the product off and then on.
If the problem is not solved, replace the toner cartridge.
49 Error Turn off then on
Description
The product experienced an internal error.
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