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Step
number
Verification step Possible problems Solutions
4 Does the device copy? Poor copy quality from the ADF. 1. If the print quality from the internal tests
and the copy from the flatbed were
acceptable, clean the ADF scanning
strip. See
Clean the scanner glass
on page 140.
2. If the ADF is damaged, contact
HP Customer Care. See
HP Customer
Care on page 214 or the support flyer
that came in the device box.
Media does not move smoothly through the
ADF path.
1. Make sure that the media
HP specifications. See
Media
considerations on page 58.
2. Clean the ADF roller and separation
pad. See
Clean the ADF
on page 141 .
3. If the problem persists, replace the
ADF roller. Contact HP Customer
Care. See
HP Customer Care
on page 214 or the support flyer that
came in the device box..
4. If the problem persists, replace the
ADF. Contact HP Customer Care. See
HP Customer Care on page 214 or the
support flyer that came in the device
box.
Poor copy quality from the flatbed. 1. If the print quality from the internal tests
and the copy from the ADF were
acceptable, clean the flatbed glass.
See
Clean the scanner glass
on page 140.
2. If, after performing the maintenance,
the problem persists, see
Solve copy
problems on page 190.
If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or
the support flyer that came in the device box.
148 Chapter 11 Problem solving ENWW