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Media does not feed from tray 2, 3, or 4
Cause
Solution
The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Transparencies will not feed
Transparencies will not feed
Cause
Solution
The correct media type is not specified in the software or printer
driver.
Verify that the correct media type is selected in the software or
printer driver.
Tray 1 is overfilled. Remove excess transparencies from tray 1. Do not exceed the
maximum stack height for tray 1.
Media in another input tray is the same size as the
transparencies, and the MFP is defaulting to the other tray.
Make sure that tray 1 is selected in the software program or
printer driver. Use the MFP control panel to configure the tray
to the media type loaded.
Tray 1 is not configured correctly for type. Make sure that tray 1 is selected in the software program or
printer driver. Use the MFP control panel to configure the tray
to the media type loaded.
Transparencies might not meet supported media
specifications.
Use only media that meets the HP media specifications for this
MFP.
Envelopes jam or will not feed in the MFP
NOTE: Return the fuser levers to the down position after printing on envelopes. Failure to return levers
to the down position for standard paper types can result in poor print quality.
Envelopes jam or will not feed in the MFP
Cause
Solution
Envelopes are loaded in an unsupported tray. Only tray 1 can
feed envelopes.
Load envelopes into tray 1.
Envelopes are curled or damaged. Verify that the fuser levers are in the correct position. Try using
different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect. Verify that the envelope is loaded correctly.
This MFP does not support the envelopes being used. Refer to the HP LaserJet Printer Family Print Media Guide.
Tray 1 is configured for a size other than envelopes. Configure tray 1 size for envelopes.
ENWW Media-handling problems 215