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There are two HP Insight Remote Support solutions:
•
oring, notification/advisories and service dispatch. It is optimized for environments with 1 to
e
•
d
nts, plus
enables HP to
ot/displayProductInfo.do?productNumber=ISDVD).
Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid
anty on HP technology, an HP Care Pack Service or HP contractual support agreement.
formation, see the
HP website (http://www.hp.com/go/insightremotesupport).
Keeping the system current
Drivers
p CD. For the latest drivers and information on
http://www.hp.com/support).
ands of companies around the world. In many cases, you can avoid problems before they occur.
For small and midsize environments: HP Insight Remote Support Standard provides basic remote
monit
50 servers and can be installed on a shared HP ProLiant Windows application server. The softwar
supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers
running Microsoft Windows, Red Hat Enterprise Linux, and Novell SUSE. Download from the
HP
website
(
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBA
SE
).
For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials
Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight
Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch an
proactive service support for nearly all HP servers, storage, network and SAN environme
selected Dell and IBM Windows servers that have a support obligation with HP. It also
deliver higher levels of proactive support in line with HP Mission Critical Services support
agreements. Download from the
HP website
(
http://h20392.www2.hp.com/portal/swdep
warr
For more in
HP drivers and utilities can be found on the Easy Set-u
supported operating systems, refer to the
HP website (
IMPORTANT: Always perform a backup before installing or updating device drivers.
Operating System Version Support
tem
Subscriber's choice
n-up service that customers use to receive
(
http://www.hp.com/go/subscriberschoice).
For information about specific versions of a supported operating system, refer to the operating sys
support matrix
( ). http://www.hp.com/go/supportos
HP's Subscriber's Choice is a customizable subscription sig
personalized email product tips, feature articles, driver and support alerts, or other notifications.
To create a profile and select notifications, refer to the
HP website
Software and configuration utilities 42