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No res n
s software is set to the COM port to which the modem is connected.
2. Check IRQ settings in the software and on the modem to be sure no conflict exists.
AT&F efault settings.
HP website (http://www.hp.com) for a complete list of AT commands.
AT com
ATE
Data is dis d characters after the connection is established
Action
1. parity, and stop bits.
inal emulation.
Reconfigure the software correctly.
Restart the server.
Modem does not answer an incoming call
Action:
1.
the line before the modem is able to answer.
a. Turn off the answering machine.
or
swer option to respond in fewer rings than the answering machine.
Modem o
re a dial tone exists.
Modem is
Action:
1. Be sure no loose connections (on page 50) exist.
po se occurs when you type AT commands
Action: Reconfigure the COM port address for the modem.
1. Be sure the communication
3. Type at the command prompt to reset the modem to factory-d
4. Be sure you are in terminal mode and not MS-DOS mode.
5. Refer to the
mands are not visible
Action command . : Set the echo command to On using the AT
played as garble
:
Be sure both modems have the same settings, including speed, data,
2. Be sure the software is set for the correct term
a.
b.
c. Run the communications software, checking settings and making corrections where needed.
onnection. d. Restart the server, and then reestablish the modem c
Enable the auto-answer option in the communications software.
2. Be sure an answering machine is not answering
Reconfigure the auto-an
b. Restart the server, and then reattempt the connection.
d es not connect to another modem
Action:
1. Be su
2. Be sure the line is not in use at another extension before using it.
3. Be sure you are dialing the correct telephone number.
4. Be sure the modem on the other end is working.
d connects while online
Troubleshooting 76