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• Current level of Microsoft® Windows® Service Packs and Hotfixes installed
• third-party hardware component installed, with the firmware revision
• h third-party software component installed, with the version
• d description of the problem and any associated error messages
Linux operating systems
Colle t ormation:
• ution and version
ution-release (for example, /etc/redhat-release)
•
• (performed by root):
info
o ps -ef
o ifconfig -a
o chkconfig -list
o mount
• Contents of the following files:
o /var/log/messages
o /etc/modules.conf or etc/conf.modules
o /etc/lilo.conf or /etc/grub.conf
o /etc/fstab
• If HP drivers are installed:
o Version of the drivers used
o List of drivers
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
A list of each
A list of eac
A etailed
ct he following inf
Operating system distrib
Look for a file named /etc/
distrib
Kernel version in use
Output from the following commands
o lspci -v
o uname -a
o cat /proc/meminfo
o cat /proc/cpu
o rpm -ga
o dmesg
o lsmod
Troubleshooting 86