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External device problems................................................................................................................ 73
Audio problems............................................................................................................................. 74
Printer problems ............................................................................................................................ 75
Mouse and keyboard problems....................................................................................................... 75
Modem problems .......................................................................................................................... 75
Network controller problems ...........................................................................................................77
Software problems .................................................................................................................................. 79
Operating system problems ............................................................................................................ 79
Operating system updates .............................................................................................................. 80
Restoring to a backed-up version ..................................................................................................... 80
When to reconfigure or reload software ........................................................................................... 80
Linux operating systems.................................................................................................................. 81
Application software problems ........................................................................................................ 81
Firmware maintenance............................................................................................................................. 82
Types of ROM............................................................................................................................... 82
ROMPaq utility diskette or USB drive key.......................................................................................... 83
Current firmware versions............................................................................................................... 83
Updating firmware ........................................................................................................................ 83
Drivers ......................................................................................................................................... 84
Contacting HP ........................................................................................................................................ 84
Contacting HP technical support or an authorized reseller................................................................... 84
Server information you need ........................................................................................................... 84
Operating system information you need ........................................................................................... 85
Battery....................................................................................................................................... 87
Regulatory compliance notices ..................................................................................................... 89
Regulatory compliance identification numbers............................................................................................. 89
Federal Communications Commission notice............................................................................................... 89
FCC rating label............................................................................................................................ 89
Class A equipment......................................................................................................................... 89
Class B equipment......................................................................................................................... 89
Declaration of conformity for products marked with the FCC logo, United States only....................................... 90
Modifications.......................................................................................................................................... 90
Cables................................................................................................................................................... 90
Canadian notice (Avis Canadien).............................................................................................................. 91
European Union regulatory notice ............................................................................................................. 91
Disposal of waste equipment by users in private households in the European Union.........................................91
Japanese notice ...................................................................................................................................... 92
BSMI notice............................................................................................................................................ 93
Korean notice ......................................................................................................................................... 93
Chinese notice ........................................................................................................................................ 93
Laser compliance .................................................................................................................................... 93
Battery replacement notice........................................................................................................................ 94
Taiwan battery recycling notice................................................................................................................. 94
Power cord statement for Japan................................................................................................................. 94
Acoustics statement for Germany (Geräuschemission) .................................................................................. 95
Electrostatic discharge................................................................................................................. 96
Preventing electrostatic discharge.............................................................................................................. 96
Grounding methods to prevent electrostatic discharge.................................................................................. 96
Technical support........................................................................................................................ 97
HP contact information............................................................................................................................. 97
Before you contact HP.............................................................................................................................. 97