Filter
Top Products
Contents 5
System open circuits and short circuits ................................................................................................ 72
External device problems .................................................................................................................. 72
Audio problems ............................................................................................................................... 73
Printer problems ............................................................................................................................... 74
Mouse and keyboard problems ......................................................................................................... 74
Modem problems ............................................................................................................................. 74
Network controller problems ............................................................................................................. 76
Software problems ..................................................................................................................................... 78
Operating system problems ............................................................................................................... 78
Operating system updates ................................................................................................................. 79
Restoring to a backed-up version ....................................................................................................... 79
When to reconfigure or reload software ............................................................................................. 79
Linux operating systems .................................................................................................................... 80
Application software problems .......................................................................................................... 80
Firmware maintenance ............................................................................................................................... 80
Types of ROM.................................................................................................................................. 81
ROMPaq utility diskette or USB drive key ............................................................................................ 81
Current firmware versions ................................................................................................................. 82
Updating firmware ........................................................................................................................... 82
Drivers ............................................................................................................................................ 82
Contacting HP ........................................................................................................................................... 83
Contacting HP technical support or an authorized reseller .................................................................... 83
Server information you need .............................................................................................................. 83
Operating system information you need ............................................................................................. 84
Battery ....................................................................................................................................... 86
Regulatory compliance notices ..................................................................................................... 88
Regulatory compliance identification numbers ............................................................................................... 88
Federal Communications Commission notice ................................................................................................. 88
FCC rating label .............................................................................................................................. 88
FCC Notice, Class A Equipment ........................................................................................................ 88
FCC Notice, Class B Equipment ......................................................................................................... 88
Declaration of conformity for products marked with the FCC logo, United States only ........................................ 89
Modifications ............................................................................................................................................. 89
Cables ...................................................................................................................................................... 89
Canadian notice (Avis Canadien) ................................................................................................................ 89
European Union regulatory notice ................................................................................................................ 90
Disposal of waste equipment by users in private households in the European Union .......................................... 90
Japanese notice ......................................................................................................................................... 91
BSMI notice ............................................................................................................................................... 91
Korean notice ............................................................................................................................................ 91
Chinese notice ........................................................................................................................................... 92
Laser compliance ....................................................................................................................................... 92
Battery replacement notice .......................................................................................................................... 92
Taiwan battery recycling notice ................................................................................................................... 93
Power cord statement for Japan ................................................................................................................... 93
Acoustics statement for Germany (Geräuschemission) .................................................................................... 93
Electrostatic discharge ................................................................................................................. 94
Preventing electrostatic discharge ................................................................................................................ 94
Grounding methods to prevent electrostatic discharge .................................................................................... 94
Technical support ........................................................................................................................ 95
HP contact information ................................................................................................................................ 95