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Introduction
HP ProCurve Networking support
Example Description
end [force]
Items enclosed in square brackets are optional. You
can either include them or not. Do not include the
brackets. In this example you can either include
“force” or omit it.
firewall mode (high|low|none)
Items enclosed in parenthesis and separated by a
vertical line indicate a choice. Specify only one of the
items. In this example, you must specify ’high’, ’low’, or
’none’.
Management tool
When referring to the management tool interface, the Main menu name is presented first
followed by a right angle-bracket and then the sub-menu name, as in Network > Ports.
HP ProCurve Networking support
HP ProCurve Networking offers support 24 hours a day, seven days a week through a number
of automated electronic services. See the Customer Support/Warranty booklet included with
your product.
The HP ProCurve Networking Web site, www.procurve.com/customercare provides up-to-
date support information.
Additionally, your HP-authorized network reseller can provide you with assistance, both with
services that they offer and with services offered by HP.
Before contacting support
To make the support process most efficient, before calling your networking dealer or HP
Support, you first should collect the following information:
Collect this information Where to find it
Product identification. On the rear of the product.
Software version. The service controller management tool
Login page.
Network topology map, including the
addresses assigned to all relevant devices.
Your network administrator.
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