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Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printers; Scanjet Scanners; Multifunction Products
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Customer calls to schedule hardware installation. Installation includes installing hardware components and
set up of the printer onto the network.
Installation with Network Setup
Service
Products: Designjet Printers
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Customer calls to schedule installation. Includes installation of the hardware, configuring the printer onto
the network and orientation training.
Installation and Orientation Training
Products: Color LaserJet and Designjet Printers; Multifunction Products
Available: 8 a.m. –5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: 4-hour onsite service (for calls received by 1 p.m. local time)
Same Day Onsite, StandardBusiness
Hours
Products: LaserJet, Color LaserJet and Designjet Printers; Multifunction Products
Available: 8 a.m. – 9 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: 4-hour onsite service (for calls received by 5 p.m. local time)
SameDay Onsite, ExtendedBusiness
Hours
Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printers; Multifunction and Digital Sender Products
Available: 8 a.m. –5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Next business day onsite (for calls received by 1 p.m. local time)
Next Business Day Onsite
Products: Scanjet Scanners
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Next business day onsite exchange of your device by an HP Representative (for calls received by 1 p.m.
local time).
Next Business Day Onsite Exchange
Products: Photosmart, Deskjet, Business Inkjet, Officejet, Officejet Pro, LaserJet and Color LaserJet Printers; Scanjet
Scanners; Multifunction, All-in-One and Fax Products
Available: HP standard business hours
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
defective unit to HP with three working days of receipt of replacement unit.
Next Business Day Exchange
Products: Officejet and Officejet Pro Printers
Available: 6 a.m. – 12 a.m. Mountain Standard Time, on standard business days, excluding holidays
Location: Most areas within the continental United States; additional 1 to 2 days for service in Hawaii and Alaska
Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
defective unit to HP with 3 working days of receipt of replacement unit.
Next Business Day Exchange with
Enhanced Technical Phone Support
Products: Officejet Printers
Available: HP standard business hours
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
defective unit to HP within three working days of receipt of replacement unit.
Next Business Day Exchange with
Accidental Damage Protection
Products: Officejet Printers
Available: 6 a.m. – 12 a.m. Mountain Standard Time, on standard business days, excluding holidays
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
defective unit to HP with three working days of receipt of replacement unit.
Next Business Day Exchange with
Enhanced Technical Phone Support
and Accidental Damage Protection
Products: Photosmart, Deskjet, Business Inkjet, Officejet, Officejet Pro, LaserJet and Color LaserJet Printers; Scanjet
Scanners; Multifunction, All-in-One and Fax Products
Available: 8 am to 5 pm local time, 7 days a week, excluding holidays
Location: Coverage within the continental United States and some parts of Hawaii and Alaska
Action: Customer calls toll free number to setup installation service appointment
HP Basic Installation Service
Products: Photosmart, Deskjet, Business Inkjet, Officejet, Officejet Pro, LaserJet and Color LaserJet Printers; Scanjet
Scanners; Multifunction, All-in-One and Fax Products
Available: 8 am to 5 pm local time, 7 days a week, excluding holidays
Location: Coverage within the continental United States and some parts of Hawaii and Alaska
Action: Customer calls toll free number to setup installation service appointment
HP Premium Installation Service
Products: Scanjet Scanners
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, via prepaid freightwithin threeto five business days (for calls received
before 2 p.m. PST). Customer returns the defective unit to HP within 15 business days of receiving replacement unit.
HP Standard Exchange
Products: LaserJet and Color LaserJet Printers; Multifunction Products
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: Up to two years coverage or until a replacement unit is shipped; permanent replacement product shipped
within three to five business days (for calls received before 2 p.m. PST); freight prepaid customer returns defective
unit to HP within 10 business days of receiving replacement unit.
One-Time Replacement
Products: LaserJet, Color LaserJet and Designjet Printers; Multifunction Products
Available: HP standard business hours, 8 a.m. – 5 p.m., Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: After you schedule the service with HP, an HP-trained technician will replace the kit, clean the printer and
provide you with a checklist of performed actions designed to maintain the print quality.
Maintenance Kit ReplacementService
HP Care Pack services overview
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HP Care Pac k Services