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Products: Designjet Printers
Available: 8 a.m. – 5 p.m. CST, M onday through Friday
Location: Areas within the continental United States; additional day for service in Hawaii and Alaska.
Action: HP Color Profiling Service provides custom color profiles for selected third-party RIPs, and HP and non-HP
large-format media to improve the color accuracy of your printer.
HP Color Profiling Service
Products: Designjet Printers
Available: 9 a.m. – 6 p.m. EST, Monday through Friday
Location: Areas within the continental United States; additional day for service in Hawaii and Alaska.
Action: HP Color expert professionals provide remote telephone support service to help troubleshoot and provide
consulting expertise to resolve issues with hardware, software applications, RIP's and workflow that can inhibit
quality color output.
Color Expert Service
Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printer; Scanjet Scanners; Multifunction Products
Available: 6 a.m. – 6 p.m. MST, Monday through Friday
Location: Most areas within the continental United States.
Action: Priority Support Team of second-level agents and engineers who are specially trained to support IT
professionals and multi-tiered, centralized help desks are made available to you.
Post Warranty Service, Remote User
Assistance Support
Products: Color LaserJet and Designjet Printers; Multifunction Products
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: 4-hour onsite service (for calls received by 1 p.m. local time)
Post Warranty Service, Same Day
Onsite, Standard Business Hours
Products: LaserJet, Color LaserJet and Designjet Printers; Multifunction Products
Available: 8 a.m.–9 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: 4-hour onsite service (for calls received by 5 p.m.)
Post Warranty Service, Same Day
Onsite, Extended Business Hours
Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printers; Multifunction and Digital Sender Products
Available: HP standard business hours, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Next business day onsite
Post WarrantyService, Next Business
Day Onsite
Products: Scanjet Scanners
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Next business day onsite exchange of your device by an HP Representative (for calls received by 1 p.m.
local time).
Post WarrantyService, Next Business
Day Onsite Exchange
Products: Scanjet Scanners
Available: 8 a.m.–5 p.m. local time, Monday through Friday
Location: Most areas within the continental United States; add one to two days for service in Hawaii and Alaska.
Action: Permanent replacement product shipped with next business day delivery, freight prepaid (for calls received
before 2 p.m. PST); customer returns defective unit to HP within 15 business days of receiving a replacement.
Post Warranty Service, Standard
Exchange
Products: Deskjet, Business Inkjet, LaserJet and Color LaserJet Printers; Scanjet Scanners; Multifunction Products
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, via prepaid freightwithin threeto five business days (for calls received
before 2 p.m. PST). Customer returns the defective unit to HP within 15 business days of receiving replacement unit.
Post Warranty Service, Next Day
Exchange
Products: LaserJet and Color LaserJet Printers; Multifunction Products
Available: 8 a.m.–5 p.m. local time, Monday through Friday
Location:
Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: Up to two years coverage or until a replacement unit is shipped; permanent replacement product shipped
within three to five business days, (for calls received before 2 p.m. PST); freight prepaid customer returns defective
unit to HP within 10 business days of receiving replacement.
Post Warranty Service, One-Time
Replacement
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HP Care Pac k Services
HP Care Pack services overview (continued)