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Solving printing problems
96
Troubleshooting
Held jobs do not print. A formatting error has
occurred.
• Print the job. (Only part of the job may print.)
• Delete the job.
• Free up additional printer memory by scrolling through the list of
held jobs and deleting others you have sent to the printer.
The printer has
insufficient memory.
The printer has received
invalid data.
Delete the job.
Job takes longer than
expected to print.
The job is too complex. Reduce the complexity of your print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Page Protect is set to
On.
Set Page Protect to Off from the Setup Menu.
For more information, see the Menus and Messages Guide.
Job prints from the
wrong tray or on the
wrong paper or specialty
media.
The operator panel menu
settings do not match the
media loaded in the tray.
Make sure the Paper Size and Paper Type specified in the printer
driver match the paper size and type in the tray.
Incorrect characters
print.
You are using an
incompatible parallel
cable.
If you are using a parallel interface, make sure you are using an
IEEE 1284-compliant parallel cable.
The printer is in Hex
Trace mode.
If Ready Hex appears on the display, you must exit Hex Trace
mode before you can print your job. Turn the printer off and back
on to exit Hex Trace mode.
Tray linking does not
work.
Tray linking is not
configured properly.
• Make sure both the size and type of media are the same in both
trays.
• Make sure the paper guides in the trays are set for the correct
size media.
• Make sure the menu values for both size and type are set
correctly in the Paper menu.
•See Linking trays on page 59 or see the Menus and
Messages Guide for more information.
Large jobs do not collate. Collate is not set to On. Set Collation to On in the Finishing Menu or through the printer
driver.
Note: Setting Collation to Off in the driver overrides the setting in
the Finishing Menu.
See the Menus and Messages Guide for more information.
The job is too complex. Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
The printer does not
have enough memory.
Add printer memory or an optional hard disk.
Unexpected page breaks
occur.
The job has timed out. Set Print Timeout to a higher value from the Setup Menu.
See the Menus and Messages Guide for more information.
Symptom Cause Solution