Filter
Top Products
Window / Tab Task
Contact Information Provides a place to enter your name, address, telephone
number, and customer report ID (if one has previously been
assigned by support personnel). This information is printed on
the adapter information report. See “Entering contact
information” on page 41.
Adapter Information Report Gives you access to the functions for generating a report
containing information collected about your system. The
information in this report is may be useful to support personnel
in diagnosing problems with your adapter. See “Generating an
adapter information report” on page 41.
Viewing adapter analysis information
Adapter analysis information displays on the first window that appears when you
run Troubleshooting Utility Wizard. This information is also displayed on the NIC
Status tab when you run Troubleshooting Utility in the expert mode.
Troubleshooting Utility analyzes your system and all token-ring PCI adapters in your
system. For each adapter found, the adapter’s burned-in address (mac address)
and current operating status is displayed. A summary of the operational status and
suggestions for correcting problems are displayed.
Viewing NIC status
The information displayed on the NIC Status tab might help you to quickly identify a
problem. The NIC Instance list box contains a list of the adapters that are found in
your system. This list is obtained from the registry.
On Windows NT 4.0 systems, the token-ring PCI adapters are listed in:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows_NT\CurrentVersion\
NetworkCards. The token-ring PCI instances are listed in:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\IBMTRP.
On Windows 9x systems, the token-ring PCI instances are listed in:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Net\.
On Windows 2000 systems, the token-ring PCI instances are listed in:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Network
Cards\# in the registry variable ’ServiceName’.
To view NIC status, complete the following steps:
1. Click the arrow beside Select NIC Instance to display a list of all NIC instances.
2. Click the instance you want to troubleshoot.
The information for the instance you selected displays in the fields. This
information includes:
v MAC address. This is the address of the NIC encoded in the adapter memory
at the factory. This address can also be found on the adapter card label. This
is a unique address that the network software uses to distinguish the adapter
from others in the network
v Transmit/Receive Test. The transmit/receive test indicates the number of
packets being transmitted and received without errors by the adapter. These
counters are updated approximately every 2 seconds. If the transmit and
receive fields are being incremented, traffic is being processed by the
adapter. If no other stations are on the ring, these counters will increment
very slowly.
Chapter 4. Problem solving 39