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Appendix C. Help and service information
This section contains information on how to obtain online and telephone technical
support.
Technical support
Technical support is available during the life of your product. Assistance can be obtained
through the Personal Computing Support Web site and the IBM Automated Fax System.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM computer,
you might be entitled to service at your location. Your technical support representative can
help you determine the best alternative.
Marketing, installation, and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has
been withdrawn from marketing. Additional support offerings, including step-by-step
installa-tion assistance, are available for a nominal fee.
Telephone technical support
To assist the technical support representative, have available as much of the following
information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk
you through the problem during the call.
For the support telephone number and support hours by country, refer to the following
table or to the enclosed technical support insert. If the number is not provided, contact
your IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Technical support
IBM Personal Computing Support Web Site
http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395
1-800-465-3299 (in Canada)
Support 24 hours a day, 7 days a week
Canada (Toronto only) 1-416-333-3344